Legislature(2007 - 2008)CAPITOL 106

02/14/2008 03:00 PM House HEALTH, EDUCATION & SOCIAL SERVICES


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03:02:59 PM Start
03:03:31 PM Overview: Alaska's Citizen Review Panel Presentation
04:06:55 PM Overview: Department of Health and Social Services Office of Children's Services Update
04:50:17 PM Adjourn
* first hearing in first committee of referral
+ teleconferenced
= bill was previously heard/scheduled
+ Alaska Citizen Review Panel Presentation TELECONFERENCED
+ DHSS Office of Children's Services Update TELECONFERENCED
+ Bills Previously Heard/Scheduled TELECONFERENCED
                    ALASKA STATE LEGISLATURE                                                                                  
 HOUSE HEALTH, EDUCATION AND SOCIAL SERVICES STANDING COMMITTEE                                                               
                       February 14, 2008                                                                                        
                           3:02 p.m.                                                                                            
                                                                                                                                
MEMBERS PRESENT                                                                                                               
                                                                                                                                
Representative Peggy Wilson, Chair                                                                                              
Representative Bob Roses, Vice Chair                                                                                            
Representative Anna Fairclough                                                                                                  
Representative Wes Keller                                                                                                       
Representative Paul Seaton                                                                                                      
Representative Sharon Cissna                                                                                                    
Representative Berta Gardner                                                                                                    
                                                                                                                                
MEMBERS ABSENT                                                                                                                
                                                                                                                                
All members present                                                                                                             
                                                                                                                                
OTHER LEGISLATORS PRESENT                                                                                                     
                                                                                                                              
Representative John Coghill                                                                                                     
                                                                                                                                
COMMITTEE CALENDAR                                                                                                            
                                                                                                                              
OVERVIEW:  ALASKA'S CITIZEN REVIEW PANEL PRESENTATION                                                                           
                                                                                                                                
     -HEARD                                                                                                                     
                                                                                                                                
OVERVIEW:  DEPARTMENT OF HEALTH AND SOCIAL SERVICES OFFICE OF                                                                   
CHILDREN'S SERVICES UPDATE                                                                                                      
                                                                                                                                
     -HEARD                                                                                                                     
                                                                                                                                
PREVIOUS COMMITTEE ACTION                                                                                                     
                                                                                                                                
No previous action to record                                                                                                    
                                                                                                                                
WITNESS REGISTER                                                                                                              
                                                                                                                                
SUSAN HEUER, Member                                                                                                             
Alaska's Citizen Review Panel (CRP)                                                                                             
Fairbanks, Alaska                                                                                                               
POSITION STATEMENT:  Presented the overview on behalf of the                                                                  
Alaska's Citizen Review Panel (CRP).                                                                                            
                                                                                                                                
FRED VAN WALLINGA, Chair                                                                                                        
Alaska's Citizen Review Panel                                                                                                   
Fairbanks, Alaska                                                                                                               
POSITION STATEMENT:   Answered questions during  the presentation                                                             
by the Alaska's Citizen Review Panel (CRP).                                                                                     
                                                                                                                                
CAROL OLSON, Vice Chair                                                                                                         
Alaska's Citizen Review Panel                                                                                                   
Fairbanks, Alaska                                                                                                               
POSITION STATEMENT:  Answered a  question during the presentation                                                             
by the Alaska Citizen's Review Panel.                                                                                           
                                                                                                                                
LINDA LORD JENKINS, Ombudsman                                                                                                   
Legislative Agencies & Offices                                                                                                  
Anchorage, Alaska                                                                                                               
POSITION STATEMENT:   Answered questions during  the presentation                                                             
by the Alaska's Citizen Review Panel.                                                                                           
                                                                                                                                
TAMMY SANDOVAL, Director                                                                                                        
Office of Children's Services                                                                                                   
Department of Health and Social Services (DHSS)                                                                                 
Anchorage, Alaska                                                                                                               
POSITION  STATEMENT:   Presented  an update  from  the Office  of                                                             
Children's Services (OCS).                                                                                                      
                                                                                                                                
ACTION NARRATIVE                                                                                                              
                                                                                                                                
                                                                                                                                
CHAIR PEGGY WILSON called the  House Health, Education and Social                                                             
Services  Standing  Committee meeting  to  order  at 3:02:59  PM.                                                             
Representatives  Gardner,  Fairclough,  Keller,  Seaton,  Cissna,                                                               
Roses,  and   Wilson  were   present  at   the  call   to  order.                                                               
Representative Coghill was also in attendance.                                                                                  
                                                                                                                                
^Overview: Alaska's Citizen Review Panel Presentation                                                                         
                                                                                                                                
3:03:31 PM                                                                                                                    
                                                                                                                                
CHAIR WILSON announced that the first order of business would be                                                                
a presentation by the Alaska's Citizen Review Panel (CRP).                                                                      
                                                                                                                                
3:06:10 PM                                                                                                                    
                                                                                                                                
SUSAN  HEUER,  Member,  Alaska's   Citizen  Review  Panel  (CRP),                                                               
informed  the committee  that the  Alaska's Citizen  Review Panel                                                               
(CRP)  is   composed  of  volunteer   members  who   are  broadly                                                               
representative  of   the  state,   including  members   who  have                                                               
expertise  in the  prevention and  treatment of  child abuse  and                                                               
neglect.    The  CRP's  vision  is  to  enable  the  Division  of                                                               
Children's  Services  (OCS),  Department  of  Health  and  Social                                                               
Services  (DHSS), to  implement its  policies and  procedures for                                                               
children and  families in a  culturally sensitive  and consistent                                                               
manner across the state.   She further explained that the mandate                                                               
of the CRP  is to evaluate OCS compliance with  federal and state                                                               
laws,  examine the  policies, procedures,  and practices  of OCS,                                                               
and to  make recommendations for  changes.  Ms. Heuer  noted that                                                               
CRP members  have travelled  to 22 communities  this year.   When                                                               
travelling, the  CRP split  into teams to  visit OCS  offices and                                                               
their  community  partners,  and   asked  about  the  success  of                                                               
policies in each  village or community.  The CRP  meets with many                                                               
citizens and groups  who have interactions with OCS  and have met                                                               
many  lineworkers who,  under difficult  working conditions,  are                                                               
going  to  heroic lengths  to  protect  children.   The  CRP  has                                                               
concluded that the current structure  and operation of OCS is not                                                               
adequately protecting all of Alaska's  children.  For example, in                                                               
the  Copper  River Basin,  including  Tok,  Kenny Lake,  Chitina,                                                               
Gakona,   Glennallen,  Copper   Center,  and   Valdez,  community                                                               
partners  said  that  the  rate  of child  sexual  abuse  was  90                                                               
percent.   Local law enforcement  confirmed that the rate  was at                                                               
least 80 percent;  however, there were only six  reports of harm.                                                               
The reason that there are so few  reports of harm is that OCS has                                                               
a one person  field office in Glennallen, so  when the caseworker                                                               
is  in  the field,  there  is  no one  to  answer  the phone  and                                                               
community  members have  stopped making  reports of  harm due  to                                                               
non-response from OCS.                                                                                                          
                                                                                                                                
3:09:53 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE  KELLER  asked   which  partnering  agencies  were                                                               
interviewed.                                                                                                                    
                                                                                                                                
3:10:10 PM                                                                                                                    
                                                                                                                                
MS. HEUER  answered that the  CRP talked with  schools, troopers,                                                               
public health  nurses, mental  health workers,  and tribes.   The                                                               
panel averages  three to six  partner contacts, depending  on the                                                               
size of the community.                                                                                                          
                                                                                                                                
3:10:37 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE  GARDNER   asked  whether  some   occupations  are                                                               
mandated reporters [of harm to children].                                                                                       
                                                                                                                                
MS. HEUER explained that mandated  reporters call but there is no                                                               
one  to answer  the  phone in  that  region.   In  response to  a                                                               
question, she said that voice mail can be three weeks old.                                                                      
                                                                                                                                
3:11:09 PM                                                                                                                    
                                                                                                                                
CHAIR  WILSON  asked whether  a  statewide  number for  reporting                                                               
harm, or a different phone, is the answer.                                                                                      
                                                                                                                                
MS. HEUER  opined that  an assistant in  the Mat-Su  office could                                                               
answer  the phone  when the  caseworker is  not available.   Some                                                               
offices  have  the technology  to  forward  calls to  a  regional                                                               
office;  she  was unaware  if  this  technology is  available  in                                                               
Glennallen or Valdez.                                                                                                           
                                                                                                                                
3:11:38 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE  ROSES asked  whether  reports can  be  made by  a                                                               
written  form.    He  recalled that  teachers  are  obligated  to                                                               
complete  a reporting  form  when  there is  the  suspicion of  a                                                               
problem.                                                                                                                        
                                                                                                                                
3:12:28 PM                                                                                                                    
                                                                                                                                
FRED VAN  WALLINGA, Chair, Alaska's Citizen  Review Panel, stated                                                               
that the  CRP was not familiar  with the mail-in form.   He added                                                               
that  the people  interviewed have  a high  level of  frustration                                                               
because they  want to meet  with the  caseworker or make  a phone                                                               
contact right away.  His experience  is that he attempted to make                                                               
an  appointment  at  the  Glennallen   OCS  office  beginning  in                                                               
November; the  first appointment available  is in February.   One                                                               
person serves  a huge  area and,  although it  is not  her fault,                                                               
callers  can not  reach  her.   He opined  that  there should  be                                                               
someone there  to answer the  phone so that  partnering agencies,                                                               
who  are mandatory  reporters, do  not eventually  report to  the                                                               
troopers or other agencies.                                                                                                     
                                                                                                                                
3:13:46 PM                                                                                                                    
                                                                                                                                
MS. HEUER acknowledged  that part of the delay  can be explained,                                                               
but  the  job at  this  office  is  untenable; the  territory  is                                                               
enormous  and  there  are many  issues,  including  the  culture.                                                               
Nevertheless, OCS is non-responsive at this office.                                                                             
                                                                                                                                
3:14:37 PM                                                                                                                    
                                                                                                                                
CHAIR WILSON recalled her experience at the Tok Clinic.                                                                         
                                                                                                                                
3:14:51 PM                                                                                                                    
                                                                                                                                
MS. HEUER told the committee  that OCS is not totally responsible                                                               
for  all  non-reporting;  however,  they  must  be  available  to                                                               
receive reports.                                                                                                                
                                                                                                                                
3:15:14 PM                                                                                                                    
                                                                                                                                
CHAIR WILSON observed that troopers are not always available.                                                                   
                                                                                                                                
3:15:30 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE  KELLER  re-stated his  question  as  to how  many                                                               
agencies and  communities are  reporting a  problem communicating                                                               
with OCS.                                                                                                                       
                                                                                                                                
MR. VAN  WALLINGA responded  that there  have not  been follow-up                                                               
contacts to  faxed reports of  harm.  The  CRP was first  told of                                                               
the non-response problem by partner  agencies in the Copper River                                                               
Basin;  as a  result,  CRP  findings are  that  cases are  under-                                                               
reported in that area.                                                                                                          
                                                                                                                                
3:17:34 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE KELLER  surmised from  the annual report  that the                                                               
CRP has communicated with OCS about these problems.                                                                             
                                                                                                                                
MR. VAN WALLINGA said yes.                                                                                                      
                                                                                                                                
3:17:56 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE CISSNA related her  work experience in Glennallen.                                                               
Her public health group did  not have problems making contacts or                                                               
appointments.   She opined that  the lack of  technical equipment                                                               
is  not  a  general  problem  with other  state  offices  in  the                                                               
Glennallen and  Copper Center area.   Representative  Cissna said                                                               
that  problems, such  as  alcohol abuse,  were  discussed at  the                                                               
schools,  although the  community may  not  be very  "open."   In                                                               
addition, that community suffers  with severe weather and "people                                                               
coming through."                                                                                                                
                                                                                                                                
3:20:00 PM                                                                                                                    
                                                                                                                                
MR. VAN WALLINGA  clarified that the problem of 80  percent to 90                                                               
percent  [of   abused  children]  was  not   in  every  community                                                               
throughout the Copper River Basin.                                                                                              
                                                                                                                                
3:20:12 PM                                                                                                                    
                                                                                                                                
MS. HEUER  gave an example of  a 14-year-old boy in  distress who                                                               
was refused assistance after the  OCS office was contacted by law                                                               
enforcement.                                                                                                                    
                                                                                                                                
3:20:52 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE  GARDNER  asked  whether  these  cases  have  been                                                               
verified.                                                                                                                       
                                                                                                                                
MR. VAN WALLINGA said yes; verification was by law enforcement.                                                                 
                                                                                                                                
MS.  HEUER  said an  investigation  was  requested.   In  another                                                               
incident, a  child in foster  care waited weeks for  medical care                                                               
that required only a signature by  an OCS official.  In answer to                                                               
a question,  she explained that OCS  was required to sign  as the                                                               
child's guardian to authorize oral  surgery.  Ms. Heuer continued                                                               
to explain that  the CRP looked at many  choices for improvements                                                               
at OCS and  decided to make one urgent recommendation.   She told                                                               
the  committee that  a decision  was made  in December,  2007, to                                                               
move the  Staff Manager/Supervisor  V from  the Bethel  office to                                                               
Wasilla.    The  Bethel  lineworkers  were  devastated  and  were                                                               
concerned  about  the  loss  of   their  on-site  supervisor  and                                                               
manager.   Up  to this  time, the  office had  been working  very                                                               
effectively  in collaboration  with  the tribes.    Based on  its                                                               
investigation  in  the  Bethel region,  the  CRP  recommends  the                                                               
creation of  a fifth  OCS region headquartered  in Bethel.   This                                                               
region is  the size  of the  state of  Oregon and  encompasses 56                                                               
villages;  it  is  a  region  too   large  to  be  added  to  the                                                               
responsibilities of the Wasilla office.                                                                                         
                                                                                                                                
3:26:28 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE GARDNER asked for  a comparison of the populations                                                               
and the incidence of abuse in the existing regions.                                                                             
                                                                                                                                
MS. HEUER deferred the question to Tammy Sandoval.                                                                              
                                                                                                                                
3:27:30 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE  FAIRCLOUGH asked  for  the source  of the  Bethel                                                               
sexual abuse rate.                                                                                                              
                                                                                                                                
MS.  HEUER responded  that  the rate  was  reported from  trooper                                                               
numbers.                                                                                                                        
                                                                                                                                
3:28:10 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE   FAIRCLOUGH  stated   that   the  Uniform   Crime                                                               
Reporting Program (UCR) reported that  Fairbanks is number one in                                                               
sexual abuse.                                                                                                                   
                                                                                                                                
CAROL OLSON, Vice Chair, Alaska's  Citizen Review Panel, informed                                                               
the committee  that information on  rates of abuse in  Alaska can                                                               
be found in the committee packet.                                                                                               
                                                                                                                                
3:29:03 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE SEATON asked whether  the Bethel office supervisor                                                               
and  manager position  was  vacant at  the time  of  the move  to                                                               
Wasilla.                                                                                                                        
                                                                                                                                
MS.  HEUER answered  that the  position was  vacant and  will now                                                               
possibly  be  eliminated, for  financial  reasons,  and the  work                                                               
transferred to the Wasilla office.                                                                                              
                                                                                                                                
3:29:32 PM                                                                                                                    
                                                                                                                                
CHAIR WILSON asked  whether there will be  an additional position                                                               
added in Wasilla.                                                                                                               
                                                                                                                                
MS. HEUER indicated not.                                                                                                        
                                                                                                                                
3:29:48 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE   ROSES  noted   that   positions  are   sometimes                                                               
transferred  by the  legislative  finance committee,  not by  the                                                               
department, because they are unfilled.                                                                                          
                                                                                                                                
3:30:40 PM                                                                                                                    
                                                                                                                                
MS. HEUER explained  that the CRP is not critical  of OCS, but is                                                               
attempting to identify a need.                                                                                                  
                                                                                                                                
3:31:09 PM                                                                                                                    
                                                                                                                                
MS. HEUER continued to explain  that the Bethel field office, the                                                               
CRP, and partner agencies in  Bethel, recommend that the existing                                                               
positions all  remain housed  in the Bethel  area.   She stressed                                                               
that the  Bethel lineworkers need  support and kids will  be hurt                                                               
or die as the result of this move.                                                                                              
                                                                                                                                
3:32:19 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE GARDNER  asked whether  the caseworkers  in Bethel                                                               
are  in worse  shape than  the  single worker  in the  Glennallen                                                               
office.                                                                                                                         
                                                                                                                                
MS. HEUER  said yes; workers in  Bethel are ready to  leave their                                                               
positions.                                                                                                                      
                                                                                                                                
3:32:47 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE FAIRCLOUGH  related that the Department  of Public                                                               
Safety (DPS)  is also  having staffing problems  in Bethel.   She                                                               
asked whether this  situation will be addressed as a  part of the                                                               
[DHSS]  budget  with  additional   information  from  DPS.    She                                                               
expressed  her  belief  that  this  area  may  need  a  different                                                               
solution than a Western culture approach.                                                                                       
                                                                                                                                
3:34:02 PM                                                                                                                    
                                                                                                                                
MS.  HEUER  also  noted  the   CRP's  recommendation  to  fund  a                                                               
technology  update for  the Bethel  office.   The  office has  no                                                               
server and the printing of  documents is routed through Anchorage                                                               
by a  very slow  procedure.  Additionally,  the phone  service is                                                               
undependable  and the  voice mail  system  may be  delayed by  24                                                               
hours.  This is a safety  issue for the staff; a functional phone                                                               
and computer system are needed now.                                                                                             
                                                                                                                                
3:36:25 PM                                                                                                                    
                                                                                                                                
MS.  HEUER further  explained that  a new  region for  the Bethel                                                               
area is  worth the additional  expense in order to  maintain: on-                                                               
site  supervision;  the  unique   relationship  with  the  Yup'ik                                                               
culture;  and  the  willing collaboration  between  OCS  and  the                                                               
tribal agencies.                                                                                                                
                                                                                                                                
MS. HEUER in  answer to a question, she said  that the supervisor                                                               
position was vacated two weeks ago.                                                                                             
                                                                                                                                
3:36:37 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE ROSES  asked how many CRP  members were conducting                                                               
the investigation in Bethel, and for how long.                                                                                  
                                                                                                                                
MS.  HEUER answered  that interviews  were conducted  in January,                                                               
and there  are 15 supporting  documents from partner  agencies in                                                               
CRP's 2007 annual report.                                                                                                       
                                                                                                                                
3:37:15 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE  ROSES  related  his   experience  from  a  former                                                               
teacher's perspective.                                                                                                          
                                                                                                                                
3:37:59 PM                                                                                                                    
                                                                                                                                
MS. HEUER  stressed that  there were  almost daily  contacts with                                                               
the project manager.                                                                                                            
                                                                                                                                
3:38:17 PM                                                                                                                    
                                                                                                                                
MR. VAN WALLINGA  added that the Pathways to  Hope, Alaska Native                                                               
Summit on Child Sexual Abuse,  identified this geographic area as                                                               
a critical area of need.                                                                                                        
                                                                                                                                
3:38:42 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE ROSES expressed his  appreciation of the follow-up                                                               
investigation that was done by the CRP.                                                                                         
                                                                                                                                
3:38:56 PM                                                                                                                    
                                                                                                                                
MS.  HEUER further  noted that  additional testimony  will follow                                                               
from lineworkers at the Bethel office.                                                                                          
                                                                                                                                
3:39:04 PM                                                                                                                    
                                                                                                                                
CHAIR WILSON related her experience as a public health nurse.                                                                   
                                                                                                                                
3:40:06 PM                                                                                                                    
                                                                                                                                
MS. HEUER  stated that staff retention  is valuable, particularly                                                               
in Bethel, because of the Yup'ik language skills of the staff.                                                                  
                                                                                                                                
3:40:28 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE KELLER  expressed his belief that  there have been                                                               
improvements at the Bethel OCS office over the last five years.                                                                 
                                                                                                                                
3:40:56 PM                                                                                                                    
                                                                                                                                
MS. HEUER pointed out that, of  the Bethel staff, the worker with                                                               
the  most tenure  had worked  there for  three years.   There  is                                                               
always a  critical loss when  staff leaves  due to the  amount of                                                               
time needed  to understand  the region  and the  job.   She added                                                               
that  OCS  knows what  to  do  to  help  the community,  and  the                                                               
creation of a  region five is the responsive answer  to the needs                                                               
of the community.                                                                                                               
                                                                                                                                
3:41:55 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE  FAIRCLOUGH asked  whether the  CRP had  presented                                                               
its findings to DHSS.                                                                                                           
                                                                                                                                
MS. HEUER  said that the  CRP had meetings with  the commissioner                                                               
of DHSS and the director of OCS today and yesterday.                                                                            
                                                                                                                                
3:42:13 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE  FAIRCLOUGH surmised  that the  administration has                                                               
not had much time to respond to this information.                                                                               
                                                                                                                                
MS. HEUER told the committee  that CRP's recommendation was first                                                               
presented to the department's liaison on January 10, 2008.                                                                      
                                                                                                                                
3:42:40 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE  FAIRCLOUGH  asked  whether  there  had  been  any                                                               
response.                                                                                                                       
                                                                                                                                
MS. HEUER  said no.   She continued  to explain that  the Wasilla                                                               
OCS office  is in agreement with  the formation of a  new region.                                                               
In fact, the major reason  for this recommendation is because the                                                               
system is  too spread out; the  OCS offices need to  be local and                                                               
have the  capability to  immediately respond to  help kids.   Ms.                                                               
Heuer stated  that the cost of  a new region is  very little when                                                               
compared to  the cost  of doing nothing.   She  acknowledged that                                                               
there  would be  a need  to fund  some new  positions, such  as a                                                               
child services manager,  and to pay for the technology  to form a                                                               
new regional office.                                                                                                            
                                                                                                                                
3:44:57 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE GARDNER  asked whether  the Bethel  office workers                                                               
have  to  use  the  Anchorage computer  system,  or  whether  the                                                               
computer hardware in Bethel is the problem.                                                                                     
                                                                                                                                
MS.  HEUER responded  that  the  Bethel server  is  down and  the                                                               
replacement cost is $12,000; however,  the entire computer system                                                               
is antiquated  and slow to  perform functions.   With all  of the                                                               
administrative work  required, social workers spend  more time in                                                               
the office doing clerical work than working with families.                                                                      
                                                                                                                                
3:46:40 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE GARDNER asked whether  the Wrangell and Petersburg                                                               
OCS office routes its printers through Anchorage, also.                                                                         
                                                                                                                                
MS. HEUER stated that she did  not know; however, the system does                                                               
not work in  Bethel and there is a tremendous  volume of computer                                                               
work required and little time to do it.                                                                                         
                                                                                                                                
3:47:42 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE  GARDNER  asked  whether the  information  can  be                                                               
stored online.                                                                                                                  
                                                                                                                                
3:48:39 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE CISSNA  affirmed that other departments  have many                                                               
problems  with computers  in  rural  areas, also.    In fact,  in                                                               
Seward, there are similar problems with technology.                                                                             
                                                                                                                                
3:49:19 PM                                                                                                                    
                                                                                                                                
MR. VAN WALLINGA  informed the committee that  the CRP interviews                                                               
many  people,  especially lineworkers.    Its  findings are  that                                                               
lineworkers  cannot  do their  jobs  because  there is  too  much                                                               
paperwork,  there are  problems with  the state  computer system,                                                               
and no  one listens  to their  concerns.   The turnover  rate for                                                               
lineworkers is very  high due to their frustration  that they are                                                               
unable to protect children.                                                                                                     
                                                                                                                                
3:50:57 PM                                                                                                                    
                                                                                                                                
MS.  HEUER  added  that,  even  in  Juneau,  social  workers  are                                                               
frustrated and  worthy people  leave their  jobs.   She concluded                                                               
that the  recommendation for  a new region  is not  an expansion,                                                               
but  a   request  for  supplemental  funding   to  provide  child                                                               
protection in the Bethel area.                                                                                                  
                                                                                                                                
3:52:41 PM                                                                                                                    
                                                                                                                                
LINDA LORD  JENKINS, Ombudsman,  Legislative Agencies  & Offices,                                                               
informed the  committee that the  rural technology  problem today                                                               
is  not unknown;  however,  her  case records  for  2007 did  not                                                               
reflect   any  complaints   from   citizens  in   Bethel.     She                                                               
acknowledged that  citizens living in  the Bush may not  be aware                                                               
of the resources of the Ombudsman's office.                                                                                     
                                                                                                                                
3:55:02 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE CISSNA observed that  the Ombudsman's office has a                                                               
huge  range of  responsibility.   She asked  how many  calls were                                                               
made concerning OCS.                                                                                                            
                                                                                                                                
MS. LORD-JENKINS responded that OCS  calls were 12 percent of her                                                               
jurisdictional  caseload in  2007,  13 percent  in  2006, and  16                                                               
percent  in  the first  weeks  of  2008.    She opined  that  OCS                                                               
complaints  are complex,  time-consuming,  and there  is a  great                                                               
deal at stake.                                                                                                                  
                                                                                                                                
3:56:47 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE CISSNA  asked for  a description  of the  kinds of                                                               
OCS calls the Ombudsman receives:  family or worker.                                                                            
                                                                                                                                
MS.  LORD-JENKINS  related that,  in  2007,  her office  received                                                               
thirteen  complaints  related  to foster  homes;  ten  complaints                                                               
specifically  about a  lack  of  communication with  caseworkers;                                                               
nine complaints about  the quality of an  OCS investigation; nine                                                               
complaints  from   grandparents  or  about  terms   and  services                                                               
provided  by  grandparents;  six complaints  about  services  and                                                               
placement; and five complaints about  parents and placement.  She                                                               
continued to  say that there are  other cases about a  variety of                                                               
complaints  including,  allegations  of lying,  unfairness,  poor                                                               
placement decisions, and insufficient home studies.                                                                             
                                                                                                                                
4:00:16 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE  CISSNA  asked  how many  complaints  warranted  a                                                               
larger investigation.                                                                                                           
                                                                                                                                
MS. LORD-JENKINS informed  the committee that her  office did not                                                               
complete a  formal investigation  in 2007;  however, the  data is                                                               
complete back to 2000.                                                                                                          
                                                                                                                                
4:01:53 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE  CISSNA  asked  whether   the  Ombudsman  has  any                                                               
ongoing cases related to the problems heard today.                                                                              
                                                                                                                                
MS. LORD-JENKINS confirmed that  there are ongoing investigations                                                               
regarding the quality of  OCS investigations, relative placement,                                                               
grandparent  visitation,  and  the   quality  of  OCS  caseworker                                                               
investigations.                                                                                                                 
                                                                                                                                
4:03:06 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE  CISSNA  asked  whether the  Ombudsman  issues  an                                                               
annual  report,  and whether  the  data  and recommendations  are                                                               
available to the public.                                                                                                        
                                                                                                                                
MS. LORD-JENKINS  stated that the  annual report produced  by her                                                               
office  is in  the  form  of a  letter  to  the legislature  that                                                               
outlines  statistical  information and  specific  investigations,                                                               
when  possible.    In addition,  blind  statistics  are  reported                                                               
online.   These statistics include  a matrix that  reports formal                                                               
investigations  for each  department  and division.   Her  office                                                               
will  soon   release  an  updated  recommendations   survey  that                                                               
includes    agencies'    responses    and    implementation    of                                                               
recommendations.     Ms.  Lord-Jenkins  further   explained  that                                                               
reports  of  complaints  are  also  public  information  and  are                                                               
released  without the  identification of  the complainant.   When                                                               
requested, her  office can  provide data  on the  complaints, and                                                               
resolutions, for each department back to 2000.                                                                                  
                                                                                                                                
^Overview:  Department of  Health and  Social Services  Office of                                                             
Children's Services Update                                                                                                    
                                                                                                                                
4:06:55 PM                                                                                                                    
                                                                                                                                
CHAIR  WILSON  announced that  the  committee  will now  hear  an                                                               
overview from  the Office of  Children's Services,  Department of                                                               
Health and Social Services.                                                                                                     
                                                                                                                                
4:07:31 PM                                                                                                                    
                                                                                                                                
TAMMY   SANDOVAL,  Director,   Office  of   Children's  Services,                                                               
Department  of Health  and Social  Services (DHSS),  informed the                                                               
committee  that,  in  2007,  OCS  received  recommendations  from                                                               
ACTION  for  Child Protection,  Inc.,  for  improvements in  four                                                               
areas:    organization,  culture,   policy  and  procedures,  and                                                               
training.      She   noted  that   the   CRP   incorporated   its                                                               
recommendations   for  last   year,  also.     Acting   on  these                                                               
recommendations,  OCS concentrated  its focus  first on  areas of                                                               
training and curriculum development,  including a revision of its                                                               
training curriculum.                                                                                                            
                                                                                                                                
4:11:58 PM                                                                                                                    
                                                                                                                                
CHAIR WILSON asked  when the new training curriculum  will be put                                                               
in action.                                                                                                                      
                                                                                                                                
MS.  SANDOVAL  responded  that  implementation  of  the  training                                                               
curriculum is  in progress and  there has been improvement.   She                                                               
related that  52 percent  of those who  responded to  an employee                                                               
survey felt  that training was  their top concern.   Ms. Sandoval                                                               
described  the actions  that her  division has  taken to  address                                                               
this concern.                                                                                                                   
                                                                                                                                
4:13:57 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE  GARDNER  asked  how   many  supervisors  will  be                                                               
trained with the $427,000 set out in the budget for training.                                                                   
                                                                                                                                
MS.   SANDOVAL  responded   that  there   are  approximately   40                                                               
supervisors;  however, the  money  will also  augment new  worker                                                               
training and  will support  continuing education  for experienced                                                               
workers.  The next ACTION  recommendation, a re-write of policies                                                               
and procedures, is in progress by a standing committee.                                                                         
                                                                                                                                
4:16:27 PM                                                                                                                    
                                                                                                                                
MS.  SANDOVAL stated,  in  answer  to a  question,  that over  20                                                               
policies and procedures have been reviewed and revised.                                                                         
                                                                                                                                
4:17:12 PM                                                                                                                    
                                                                                                                                
CHAIR WILSON asked  whether the revision will be  finished by the                                                               
end of the year.                                                                                                                
                                                                                                                                
MS.  SANDOVAL expressed  her feeling  that  policy revisions  are                                                               
never  finished due  to  changing federal  and  state laws,  best                                                               
practices, and  initiatives that change policies  and procedures.                                                               
Ms. Sandoval stated  that her division is on its  way to revising                                                               
and implementing  practice standards and  a draft paper  is ready                                                               
for  review.    The  last  recommendation  by  ACTION  for  Child                                                               
Protection, Inc., was to improve  communication.  She pointed out                                                               
that  OCS  has  500  staff   and  is  challenged  to  effectively                                                               
communicate;  she is  looking at  other state's  solutions.   She                                                               
began her response  to the presentation by the CRP  and said that                                                               
she   feels  passionately   about   the   importance  of   tribal                                                               
partnerships  with  OCS;  however,  OCS  general  staff  was  not                                                               
allowed to  participate in the  Pathways to Hope Summit  on Child                                                               
Abuse.                                                                                                                          
                                                                                                                                
4:23:18 PM                                                                                                                    
                                                                                                                                
MS. SANDOVAL told  the committee that the move  of the supervisor                                                               
and  manager position  from Bethel  to  Wasilla has  been put  on                                                               
hold.                                                                                                                           
                                                                                                                                
4:23:48 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE GARDNER asked whether this position was vacant.                                                                  
                                                                                                                                
MS. SANDOVAL  further explained that  the position was  vacant in                                                               
January, and  the regional manager requested  a position location                                                               
change.                                                                                                                         
                                                                                                                                
4:26:09 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE  GARDNER asked  whether  the  position was  vacant                                                               
when the decision was made.                                                                                                     
                                                                                                                                
MS. SANDOVAL said no.                                                                                                           
                                                                                                                                
4:28:30 PM                                                                                                                    
                                                                                                                                
CHAIR WILSON  asked about  the possibility of  the creation  of a                                                               
new region.                                                                                                                     
                                                                                                                                
MS.  SANDOVAL  agreed  with  the  "notion"  of  a  fifth  region;                                                               
however, she  estimated the startup costs  of a new region  to be                                                               
$1.5 million, and $800,000 per  year thereafter.  She agreed that                                                               
the ideal situation would be a region for western Alaska.                                                                       
                                                                                                                                
4:29:43 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE  CISSNA observed  that, from  her daily  contacts,                                                               
some of these  communities feel that DHSS is out  of the picture.                                                               
She recalled that  the problems in Wasilla last year,  and now in                                                               
Bethel,  increase  her concern  that  DHSS  is not  building  and                                                               
maintaining relationships  in the  community, or  maintaining the                                                               
morale  of   its  caseworkers.     She   cited  the   example  of                                                               
administrators who  are not  aware of  problems with  the working                                                               
team.                                                                                                                           
                                                                                                                                
MS. SANDOVAL asked for clarification of the question.                                                                           
                                                                                                                                
4:32:46 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE  CISSNA emphasized  that the  state needs  workers                                                               
that are ready to  respond and can do the job  for kids.  Workers                                                               
under pressure  and without support  from above can not  fill the                                                               
role of protecting kids.                                                                                                        
                                                                                                                                
4:33:34 PM                                                                                                                    
                                                                                                                                
MS. SANDOVAL recalled that her  first concern is the retention of                                                               
workers and  that this is  a recognized problem in  her division.                                                               
Searching for solutions  to the retention problem  is an on-going                                                               
process; in fact,  OCS handles the hardest work  within the DHSS,                                                               
because its population  does not welcome its  help.  Longstanding                                                               
issues  of child  abuse, child  neglect,  domestic violence,  and                                                               
poverty  play   a  part  [in   the  non-retention   of  workers].                                                               
Nevertheless, Ms. Sandoval acknowledged her responsibility.                                                                     
                                                                                                                                
4:35:25 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE CISSNA spoke of her  experience as a former foster                                                               
parent  and  care  provider,  and  related  the  problem  with  a                                                               
triangulated  system.   She  explained  that  foster parents  get                                                               
investigated when they  advocate for kids.   In addition, workers                                                               
feel their assistance is not  welcome, even though foster parents                                                               
need and  want help.   She  opined that  adversaries can  not get                                                               
things done.                                                                                                                    
                                                                                                                                
4:36:55 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE  GARDNER  pointed   out  that  many  non-custodial                                                               
parents  do  not  make  it  to counseling,  and  thus,  those  in                                                               
counseling  may not  be representative  of the  population.   She                                                               
then asked about the problem  with poorly functioning technology.                                                               
Lastly, she then expressed her  belief that tribal involvement is                                                               
the  key  to seriously  addressing  child  protection issues  and                                                               
asked  whether  OCS   can  develop  a  role   to  support  tribal                                                               
government and local communities.                                                                                               
                                                                                                                                
MS.  SANDOVAL recalled  that there  was a  computer upgrade  last                                                               
year; however,  about two months  ago, the system began  to break                                                               
down  again.   At this  time, the  management information  system                                                               
(ORCA) is  a problem for  other departments, also.   Ms. Sandoval                                                               
assured  the committee  that she  and the  information technology                                                               
department are aware of the problem.                                                                                            
                                                                                                                                
4:40:09 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE GARDNER  asked whether Ms. Sandoval  knew why this                                                               
is a huge problem for Bethel and not for Anchorage.                                                                             
                                                                                                                                
MS. SANDOVAL  opined that there  is a problem with  the satellite                                                               
systems  in  rural and  remote  areas.    Turning to  the  second                                                               
question,  she agreed  that  OCS must  work  in partnership  with                                                               
tribal leaders for  child welfare.  She stated that  her motto is                                                               
"Nothing about us,  without us," and that she strives  to live by                                                               
that.   Often decisions are  made quickly and mistakes  are made.                                                               
Furthermore, when  sixty percent  of the foster  child population                                                               
is Alaska Native  it is imperative that OCS  must listen, engage,                                                               
and  understand  the  tribal  issues in  order  to  decrease  the                                                               
numbers of kids in care.                                                                                                        
                                                                                                                                
4:42:48 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE GARDNER stressed that  the role includes promoting                                                               
tribal leadership on the issue and providing what is needed.                                                                    
                                                                                                                                
4:43:20 PM                                                                                                                    
                                                                                                                                
CHAIR WILSON noted that there are some examples of dysfunction.                                                                 
                                                                                                                                
4:43:36 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE GARDNER  encouraged OCS  to look for  leaders with                                                               
skills  and talents.    She  then asked  for  the percentages  of                                                               
caseloads in  each region  and whether  there is  a corresponding                                                               
amount of money spent in each region.                                                                                           
                                                                                                                                
MS. SANDOVAL  stated that  she did  not have  that data  on hand;                                                               
however, she will provide it to  the committee.  In response to a                                                               
comment,  she  stated  that  one-half   of  the  caseload  is  in                                                               
Anchorage, but  services there cost  less than in other  areas of                                                               
the state.                                                                                                                      
                                                                                                                                
4:45:36 PM                                                                                                                    
                                                                                                                                
CHAIR WILSON  encouraged Ms. Sandoval  to provide a  better phone                                                               
system for  Glennallen and to  consider the formation of  a fifth                                                               
region.  She also stressed that the server should be replaced.                                                                  
                                                                                                                                
4:47:34 PM                                                                                                                    
                                                                                                                                
MS. SANDOVAL  said that she  was unaware of the  Glennallen phone                                                               
problem and  agreed that it must  be fixed.  She  shared her hope                                                               
for the  creation of designated  regional phone  intake positions                                                               
in the  future, and noted that  communities are not aware  of the                                                               
800  phone  number  posted  online.   Ms.  Sandoval  assured  the                                                               
committee that the Bethel office will get the server problem                                                                    
resolved.                                                                                                                       
                                                                                                                                
4:49:19 PM                                                                                                                    
                                                                                                                                
REPRESENTATIVE GARDNER suggested the installation of call                                                                       
forwarding.                                                                                                                     
                                                                                                                                
4:49:34 PM                                                                                                                    
                                                                                                                                
CHAIR WILSON said the committee will look for OCS's response.                                                                   
                                                                                                                                
4:50:17 PM                                                                                                                    
                                                                                                                              
ADJOURNMENT                                                                                                                   
                                                                                                                                
There being no further business before the committee, the House                                                                 
Health, Education and Social Services Standing Committee                                                                        
meeting was adjourned at 4:50 p.m.                                                                                              

Document Name Date/Time Subjects